Managed IT Services

The term Managed Services gets thrown around a lot, but is it really managed services? Almost everyone will say the same things. We are proactive, not reactive. We have the best techs. We are 24/7. We do patch management. We have fast response.

What should you expect from a Managed Service Provider?

Managed services shouldn’t just be paying for someone to fix a problem when it comes up. Including simple things that are automated like patch management, anti-virus, and backups are also so common place and are part of what managed services are, but they still don’t complete what managed services should be. These are also referred to as proactive services, but they still aren’t completely proactive.

An IT Managed Service Provider should be there to help you have less requests to support by creating procedures to reduce the number of times you call and to permanently fix the issue, not wait until you call for the same problem again and again. They should help with creating an IT budget to accomplish your goals, training on the latest software and cyber security, and they should have intimate knowledge of your business, its operations, and the goals of the management team.

You can rest easy when you put your IT support needs in our hands. Contact us today for more information.

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